Our POLICIES

Carolynne Henry Voice & Production LTD
Effective Date: 20 April 2026

1. INTRODUCTION

This document sets out the full legal terms, conditions, policies, and disclaimers governing the use of the website and services provided by Carolynne Henry Voice & Production LTD, referred to throughout this document as “we”, “our”, or “us”.

By accessing this website, contacting us, submitting a project, or using any of our services, you agree to be legally bound by all provisions outlined in this document. If you do not agree with any part of these terms, you should not use our services or website.

This document applies to all visitors, clients, and users interacting with our business in any capacity.

2. SERVICES

We provide professional voiceover and audio production services, including but not limited to commercial voiceovers, corporate narration, e-learning recordings, dubbing, sound design, and audio production.

All services are delivered based on the information, scripts, and requirements provided by the client. The scope of work, delivery format, timelines, and pricing will be agreed upon before the project begins.

We reserve the right to modify or discontinue any service at any time without prior notice.

3. PROJECT AGREEMENT

A project is considered officially accepted once the client confirms agreement to a quotation or proposal, whether verbally or in writing, and any required payment or deposit has been received.

Once a project has been confirmed, both parties are expected to fulfill their obligations in good faith. We reserve the right to refuse any project request at our sole discretion, particularly if it conflicts with our business standards, legal obligations, or ethical considerations.

4. CLIENT RESPONSIBILITIES

The client is fully responsible for ensuring that all materials, scripts, and instructions provided to us are accurate, complete, and legally compliant. This includes ensuring that the content does not infringe on any third-party rights, including copyright, trademarks, or intellectual property rights.

Clients must provide clear direction regarding pronunciation, tone, delivery style, and any specific requirements. Any issues arising from unclear or incorrect instructions may result in additional costs for revisions or re-recording.

5. PRICING AND PAYMENT

All pricing is determined based on the specific requirements of each project, including script length, complexity, turnaround time, and intended usage.

Payment terms will be agreed prior to the commencement of work. We may require full payment upfront or a deposit depending on the nature of the project. We reserve the right to withhold delivery of final audio files until full payment has been received.

Failure to make payment within agreed timeframes may result in delays, suspension of services, or cancellation of the project.

6. REVISIONS

We may include a limited number of minor revisions as part of the agreed service. Minor revisions typically include adjustments to tone, pacing, or delivery style that do not require a full re-recording.

Any revisions that involve script changes, additional content, or significant alterations after recording has taken place will be treated as a new request and may incur additional charges.

7. DELIVERY

All project deliverables are provided digitally in the format agreed upon prior to project commencement. While we aim to meet all agreed deadlines, delivery times are estimates unless explicitly confirmed in writing.

Delays caused by the client, including late responses, additional requests, or changes in scope, may affect delivery timelines and are not our responsibility.

8. REFUND POLICY

Due to the nature of digital voiceover and audio production services, refunds are generally not provided once work has begun or files have been delivered.

In cases where a client is dissatisfied, we will make reasonable efforts to address concerns through revisions within the agreed scope of work. Refunds may only be considered in exceptional circumstances where services have not been delivered as agreed.

9. USAGE RIGHTS

Usage rights for any audio produced are granted only after full payment has been received. The scope of usage must be clearly defined before the project begins and may include commercial, broadcast, or internal use.

Any use of the audio outside the agreed scope may require additional licensing and fees. Unauthorized use is strictly prohibited.

10. INTELLECTUAL PROPERTY

All intellectual property rights in relation to recordings, audio content, and website materials remain the property of Carolynne Henry Voice & Production LTD until full payment has been made.

Once payment is completed, the client is granted rights to use the final agreed deliverables only. Raw files, drafts, and unused recordings remain our property unless otherwise agreed in writing.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, we shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.

Our total liability, under any circumstances, shall be limited to the amount paid by the client for the specific service in question.

12. INDEMNITY

The client agrees to indemnify and hold Carolynne Henry Voice & Production LTD harmless from any claims, damages, losses, or expenses arising from the use of materials provided by the client or misuse of the final audio deliverables.

13. FORCE MAJEURE

We shall not be held responsible for any delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, technical failures, internet disruptions, or governmental actions.

14. ACCEPTABLE USE

Clients must not request services that involve illegal, harmful, defamatory, or misleading content. We reserve the right to refuse any project that does not align with legal or ethical standards.

15. SERVICE REFUSAL

We reserve the right to refuse or terminate services at any time if a client engages in abusive behavior, fails to meet payment obligations, or requests services that violate our policies.

16. CONFIDENTIALITY

We respect the confidentiality of all client information and project materials. We will not disclose or share such information with third parties unless required by law or with the client’s explicit consent.

17. PRIVACY POLICY

We collect personal information such as names, email addresses, phone numbers, and project details in order to provide our services effectively.

This information is used for communication, service delivery, and business operations. We do not sell or share personal data for marketing purposes.

We take reasonable steps to protect personal data, but cannot guarantee absolute security. Users have the right to request access, correction, or deletion of their personal data.

18. COOKIE POLICY

Our website uses cookies to enhance user experience, analyse website traffic, and improve functionality. By using our website, you consent to the use of cookies.

Users can manage or disable cookies through their browser settings.

19. DISCLAIMER

All services and website content are provided on an “as is” basis. We do not guarantee uninterrupted availability of the website or services.

We are not responsible for any outcomes resulting from the use of our services, nor for any third-party content or links accessed through our website.

20. THIRD-PARTY SERVICES

We may use third-party tools and platforms to deliver our services. We are not responsible for the performance, reliability, or security of these external services.

21. TESTIMONIALS

Testimonials displayed on our website represent individual client experiences and do not guarantee similar results for all clients.

22. DATA PROTECTION

We handle personal data responsibly and take reasonable measures to protect it. Data is retained only as long as necessary for operational or legal purposes.

Users may request access to or deletion of their data at any time.

23. CHILDREN

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

24. WEBSITE USE

Users agree to use this website lawfully and not engage in any activity that may harm, disrupt, or misuse the website or its content.

We reserve the right to restrict access to the website at any time.

25. CONTACT

Email: enquiries@carolynnehenryvoiceover.co.uk

26. POLICY UPDATES

We reserve the right to update, modify, or change any part of these policies at any time without prior notice. It is your responsibility to review this page periodically. Continued use of our website and services constitutes acceptance of those changes.